Michael is a Licensed Customs Broker & General Manager of Star USA, Inc. He was introduced to trade compliance as a youth and joined Star USA in 2004. He works in the areas of Import & Export Compliance, Supply Chain Security, Export Controls, and International Trade & Supply Chain Management, including SRM & CRM.
Michael places strong emphasis on verifiable progress, sustainable compliance, and operational excellence in the areas of international business and compliance. He has been guest speaker at various organizations in Northeast Ohio, most recently at Case Western Reserve School of Law.
While with Star USA, he has helped pioneer new technologies in the trade arena, including StarTrack, the iRate Rate Management System, and the Star USA Free Trade Agreement RDBMS. In the coming years, Michael will continue to promote compliance awareness through community outreach and ongoing affiliations with higher learning institutions.
Nic Arters is a strategic forward thinker with extensive experience in International Trade Compliance, Operations Management and Client Development. Nic successfully led the growth of the Star USA’s Export Compliance and Supply Chain Security Departments while delivering consistently high results for clients with a passionate focus on details and with a keen eye on the big picture.
Nic has been a featured guest lecturer at Case Western Reserve School of Law and regularly conducts in-person and online training for Compliance Professionals. Nic has advised major U.S. Exporters and Importers on internal compliance policies, processes, and procedures. He regularly oversees Export Control compliance audits and works with clients to implement remedial measures that address deficiencies. Nic has wide-ranging experience working closely with the different business units within an organization to develop, communicate, and execute specific compliance strategies in conjunction with their core objectives while optimizing total cost of ownership.
Helping develop and leverage modern technologies, he focuses on long-term strategic supplier relationships that help provide; increased compliance, cargo security, advantaged cost and differentiated services. Nic’s experience in implementing cost control methods while ensuring operations remain within company targets is helping lead several companywide initiatives including: KPI development, asset utilization and strategic planning.
Publications include: Export Procedures & Documentation; C-TPAT Procedures & Documentation; RCMS Policies; SOLAS Policies and multiple Industry related articles.
Carson is the financial operations manager at Star USA, with a focus on reinvestment to drive in-house innovation and customer growth initiatives. Oversight and direct responsibilities cover day-to-day financial operations, projections for market positioning, and internal product development initiatives.
Carson’s prior experience includes direct responsibility for financial management for three Ohio companies, specializing in revenue recovery and investment to drive growth. Cumulatively, he has directly driven recovery of over $1.4M in lost revenue in his career. With Star USA, Carson has taken an aggressive stance on growth and process reinvestment, enabling the company to directly pursue an expanded customer base and product diversity by leveraging existing resources.
Carson finds enjoyment in problem solving, providing timely and relevant analyses, and working as a component of focused teams to grow the company. His many contributions have enabled Star to further advance their global footprint and provide unparalleled service to their clients.